FAQs

Charming Memories FAQs

What materials are used?
The Photo Tiles are handmade from Polymer clay and accented with all sterling findings.  All other charms for the jewelry are Sterling Silver.  The charms for the accessories are either pewter or silver-plated pewter.  Mother of Pearl Beads are all natural beads.

Can I get it wet?
Yes, every photo jewelry item is completely water-resistant.  

Image sizes?

Photos should be JPEG, TIFF or BITMAP images of at least 100 KB in size.

How does this work?

After you purchase your jewelry item on etsy, you will receive an email confirming your order and requesting your photos.  You can email your photos at anytime to me at charmingmemories@comcast.net

I will crop and edit your photos and send you photo proofs to review.  I will start your jewelry item shortly after you approve your proofs.  If you prefer to crop your photos yourself, please let me know and I can send you the dimensions of the photo for the charm.

How long does it take?

Most items will be complete in about 1-1.5 weeks.  Double-sided charms and engraved items take approximately 3-5 days longer.

CARE AND MAINTENANCE

All sterling items will tarnish, however tarnishes slower when worn frequently or stored in a sealed Ziploc bag.  The sterling silver charms and findings can be dipped into a silver cleaner and then rinsed with warm water.  As with all fine jewelry, with repeated exposure to soap, such as in the shower or chemicals will cause your charm to get dirty and require cleaning.  Also, please refrain from exposing the photo charms to high heat, i.e. leaving them in your car in the summer time or on a window sill with direct sunlight exposure.

SATISFACTION GUARANTEED

Please contact me within 30 days of purchase if you should have any issues with any of the jewelry that you purchase.  I will happily replace any items that are damaged and work with every customer to make sure that they are happy with their purchase.

Subpages (1): Choosing/Sending Photos
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